Privacy Policy | SivHealth

1. Introduction

SivHealth is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you provide to us, including:

Name and contact details (email address, phone number, postal address)
Information about your dietary habits and lifestyle
Health and wellness goals
Any other information you choose to provide during consultations

2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:

Browser type and version
Operating system
IP address
Pages visited and time spent on pages
Referring website addresses

3. How We Use Your Information

We use the information we collect to:

Provide nutrition consultations and services
Communicate with you about your enquiries and appointments
Send you relevant information about our services
Improve our website and services
Comply with legal obligations

4. Legal Basis for Processing (UK GDPR)

We process your personal data based on:

Consent: You have given clear consent for us to process your personal data for specific purposes
Contract: Processing is necessary for a contract we have with you
Legal obligation: Processing is necessary for us to comply with the law
Legitimate interests: Processing is necessary for our legitimate interests or the legitimate interests of a third party

5. How We Share Your Information

We do not sell your personal information. We may share your information with:

Service providers who assist us in operating our website and providing services
Professional advisors (lawyers, accountants, etc.)
Law enforcement or regulatory authorities when required by law

6. Data Security

We implement appropriate technical and organisational measures to protect your personal information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

8. Your Rights

Under UK data protection law, you have the following rights:

Right to access: You can request copies of your personal data
Right to rectification: You can request correction of inaccurate data
Right to erasure: You can request deletion of your personal data
Right to restrict processing: You can request that we limit how we use your data
Right to data portability: You can request transfer of your data to another organisation
Right to object: You can object to our processing of your data
Rights related to automated decision-making: You have rights regarding automated decisions and profiling

9. Cookies

Our website uses cookies. Please see our Cookie Policy for detailed information about the cookies we use and how to manage them.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies.

11. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

13. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

SivHealth
14 High Street
Canterbury CT1 2JH
United Kingdom
Phone: +44 1227 984 310
Email: [email protected]

14. Complaints

If you believe we have not handled your personal data properly, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection regulator:

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF
Website: www.ico.org.uk